Refunds & Returns Policy

Effective Date: 09/12/2020
Website: www.replaystoreglobal.co.za
Contact Email: info@replayafrica.com

Replay aims to ensure customer satisfaction. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

Return Eligibility

You may request a return or exchange if:

  • The item is unused, unworn, and in its original condition

  • All original tags, labels, and packaging are intact

  • The return request is made within 7 days of receiving your order

Items showing signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

  • Sale or clearance items

  • Underwear, swimwear, or accessories (for hygiene reasons)

  • Items damaged due to improper use or care

Return Process

To initiate a return, please email info@replayafrica.com with:

  • Your order number

  • Reason for the return

  • Clear images of the item (if applicable)

Once approved, return instructions will be provided.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked courier service, as Replay is not responsible for lost return parcels.

Refunds

  • Approved refunds will be processed to the original payment method.

  • Refunds are processed within 7–10 business days after the returned item has been received and inspected.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • Exchanges are subject to stock availability.

  • If the requested replacement item is unavailable, a refund or store credit may be offered.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 48 hours of delivery. Replay will cover the return shipping costs and arrange a replacement or refund.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please contact us at info@replayafrica.com for assistance.

Policy Updates

Replay reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 info@replayafrica.com